What is Awaybook?

Awaybook is a mobile application designed to help travelers keep track of their hotel stays and experiences. It allows you to log and organize information about your accommodations, making it easier to remember and revisit your favorite places.

Which hotel chains are supported?

Awaybook currently supports the following hotel chains:

• Accor
• Aman
• Best Western
• Four Seasons
• Hilton
• Hyatt
• IHG
• Mandarin Oriental
• Marriott
• Peninsula
• Rosewood
• Shangri-La
• Wyndham

We're constantly adding more chains to our database. If you would like to request a specific chain to be added, please let us know by emailing frontdesk@awaybook.app. We appreciate your feedback and are always working to improve your experience!

What should I do if I encounter wrong or missing hotel information?

We strive for accuracy in our hotel database, but occasionally there might be errors or missing information. If you come across any issues:

• For wrong information: Please email us at frontdesk@awaybook.app with the subject line "Hotel Information Correction". Include the hotel name, location, and the specific details that need to be corrected.
• For missing hotels: If a hotel you've stayed at is not in our database, please email us at frontdesk@awaybook.app with the subject line "Missing Hotel". Provide as much information as you can about the hotel (name, address, chain if applicable).

We greatly appreciate your help in improving Awaybook's accuracy and completeness. We'll review your submission and update our database as quickly as possible.

Is my data secure?

Yes, we take your privacy and data security seriously. Your hotel stay data is stored locally on your device and synced securely across your devices using Apple's CloudKit. We do not have access to your personal data or photos.

Manually adding stays is time-consuming. Are there plans to make this easier?

Yes, we understand that manually adding stays can be a bit tedious, especially for frequent travelers. We're actively working on multiple solutions to streamline this process, including CSV import, calendar sync and Email forwarding. Stay tuned for updates on these features. We're committed to making Awaybook as user-friendly and efficient as possible!

Sign up for our email list to get notified once these features are available.

Can I use Awaybook offline?

Awaybook is designed to work partially offline. You can view your existing hotel stays without an internet connection. However, you'll need internet access to add new stays or sync your data across devices. This ensures that you always have access to your travel memories, even when you're not connected.

How do I sync my data across devices?

Awaybook uses Apple's CloudKit for synchronization. As long as you're signed in with the same Apple ID on all your devices and have iCloud enabled, your data will automatically sync across your devices.

Is Awaybook available for Android?

Currently, Awaybook is only available for iOS devices.

How can I contact support?

If you need assistance or have any questions, please email us at frontdesk@awaybook.app. We'll be happy to help!

How can I stay updated on new features and announcements?

We're excited to keep you informed about our latest updates and features! You can sign up for our email list to receive product announcements and information about new features. We want to assure you that we value your privacy: we never sell your email address, and we use it solely for sending you Awaybook updates. You can unsubscribe at any time.

What is your refund policy?

Since all payments are processed through Apple's App Store, refund requests need to be handled directly through Apple. To request a refund, please visit Apple's Report a Problem page. Apple will review your request and make the final decision regarding the refund. For more details about App Store refunds, you can visit Apple's support article on requesting refunds.